Leslie Anjan's blog

  Over the past year, companies have seen a major digital shift across industries to battle the COVID-19 pandemic. Most businesses have shifted to remote work set-ups and accelerated the adoption of digital solutions. In the midst of rapid technological change, one thing is clear: only companies that are able to adapt quickly can thrive in a post-COVID environment. Technology is vital to success – or survival – in a post-COVID business environment. There are hundreds of company success stories that are a testament to this. Many of these success stories involve the use of platform messaging and chatbots to provide services and support to customers and employees 24/7. Using chatbots as website concierges In a sense, chatbots have evolved into concierges for websites. Anyone can engage with a chatbot at any time of the day to find the right departments, web pages and documents. For internal matters, human resources, finance and facilities departments can customise chatbots to help emp...

  Did you know that it’s possible to have your chatbot in Microsoft Teams send a message to a user proactively? That means, rather than waiting for the user to chat to the bot, the bot can be the first one to message them. Proactive chatbots have several useful business applications, chief among them is that they can anticipate customer needs and improve customer satisfaction. In this blog, I’ll show you how to create a proactive chatbot using Power Virtual Agents and Power Automate. Did you know that it’s possible to have your chatbot in Microsoft Teams send a message to a user proactively? That means, rather than waiting for the user to chat to the bot, the bot can be the first one to message them. Proactive chatbots have several useful business applications, chief among them is that they can anticipate customer needs and improve customer satisfaction. In this blog, I’ll show you how to create a proactive chatbot using Power Virtual Agents and Power Automate. This is the flow t...