Push messages to Microsoft Team via Power Virtual Agents

-

 


Did you know that it’s possible to have your chatbot in Microsoft Teams send a message to a user proactively? That means, rather than waiting for the user to chat to the bot, the bot can be the first one to message them. Proactive chatbots have several useful business applications, chief among them is that they can anticipate customer needs and improve customer satisfaction. In this blog, I’ll show you how to create a proactive chatbot using Power Virtual Agents and Power Automate.

Did you know that it’s possible to have your chatbot in Microsoft Teams send a message to a user proactively? That means, rather than waiting for the user to chat to the bot, the bot can be the first one to message them. Proactive chatbots have several useful business applications, chief among them is that they can anticipate customer needs and improve customer satisfaction. In this blog, I’ll show you how to create a proactive chatbot using Power Virtual Agents and Power Automate.

This is the flow that I used for the example above. It is based on the Dataverse trigger: When a row is modified. You can use any trigger you like in order to send the proactive message. Your flow will need to include the Microsoft Teams action: Post message in a chat or channel.

Make sure to set the following:

  • Post as: Power Virtual Agents
  • Post In: Chat with bot
  • Bot: Select the bot who should send the message

If you are using Dataverse, you may want to send the message to the person who is the owner of the row/record. You can add their email address in the Recipient field of the Teams action as dynamic content. In this example, the message is sent back to the user who initially submitted the IT support request, which is stored in Dataverse. To get their email address, you can use the Dataverse ‘Get a row by ID’ action and connect it to the Users table.

Prometix as a Microsoft Gold certified partner and certified O365 consultants (Sydney, Canberra, Melbourne & Perth), we have extensive experience in delivering Office 365 based solutions. We have also developed toolset that will migrate records from your legacy system to SharePoint without losing the digital continuity. For more information, please contact us from enquiries@prometix.com.au


Comments

Post a Comment

Popular posts from this blog

Microsoft Teams is the home for the modern workplace of the future

-
W hile using legacy systems, users previously had to jump between several different systems through a series of bookmarks or company portals. This constant switching can be incredibly disruptive. According to a June 2015 UC Irvine study, “The Cost of Interrupted Work: More Speed and Stress,” it can take upwards of 23 minutes for a person to regain productivity after such an interruption. Microsoft Teams is the hub for teamwork Microsoft believes Microsoft Teams is the home for the modern workplace of the future. Out of the box, Microsoft Teams brings together the most common tasks that employees need under a single roof, such as chats, meetings, calls, and the productivity suite of Office 365. By combining these together into a sole product, employees can avoid having to constantly switch between various contexts. Instead, they can spend their time within a single team or channel that effortlessly brings together all the relevant information in-context. The Microsoft Power Platfo
Read more

Data Governance with Azure Purview

-
Image
The modern workplace his a data-centric world. Organisations are always increasing the amount of data they must collect, store, and analyse to inform critical business decisions and measure their organisation’s performance. As data becomes increasingly important, so do the tools needed to discover, manage, and track information in the absence of a data governance program. In the absence of a data governance program, the decisions made about key data systems are made by association staff who “own” the system. When there are different owners for systems (which is very common), the result is inconsistencies in data availability, collection, usability, integrity, and security. This instantly causes data quality problems. It also can negatively impact user experience if there is no integration or procedures to update the existing data within your environment. If you and your organisation find yourselves in such a predicament, Prometix highly recommends deploying an Azure Purview solution. 
Read more

Collaboration with SharePoint VS MS Teams

-
With all the hustle and bustle of the workplace, it can be hard to find exactly what you’re looking for or know who to ask. Defining who is working on what and how they’re involved in the project isn’t always a simple task. Although SharePoint has made managing and sharing content easier, it still isn’t as seamless as its end users would hope. Being able to access content and applications all in one place is useful but doesn’t solve the problem of how to organize information that is only relevant to certain groups. The main goal of SharePoint is to facilitate collaboration, but when content is broadcasted to the entire organization, it can make end users unsure which information applies to them. Microsoft has acknowledged this issue with the creation of its new collaboration tools, SharePoint team sites and Microsoft Teams . These allow end users to create separate areas specifically designed for certain projects they’re working on and for the teams they’re working with. By organizi
Read more