Push messages to Microsoft Team via Power Virtual Agents
Did you know that
it’s possible to have your chatbot in Microsoft Teams send a message to a user
proactively? That means, rather than waiting for the user to chat to the bot,
the bot can be the first one to message them. Proactive chatbots have several
useful business applications, chief among them is that they can anticipate
customer needs and improve customer satisfaction. In this blog, I’ll show you
how to create a proactive chatbot using Power Virtual Agents and Power
Automate.
Did you know that it’s possible to have your chatbot in Microsoft Teams send a message to a user proactively? That means, rather than waiting for the user to chat to the bot, the bot can be the first one to message them. Proactive chatbots have several useful business applications, chief among them is that they can anticipate customer needs and improve customer satisfaction. In this blog, I’ll show you how to create a proactive chatbot using Power Virtual Agents and Power Automate.
This is the flow that I used for the example above.
It is based on the Dataverse trigger: When a row is modified. You can use any
trigger you like in order to send the proactive message. Your flow will need to
include the Microsoft Teams action: Post message in a chat or channel.
Make sure to set the following:
- Post as: Power Virtual Agents
- Post In: Chat with bot
- Bot: Select the bot who should send the
message
If you are using Dataverse, you may want to
send the message to the person who is the owner of the row/record. You can add
their email address in the Recipient field of the Teams action as
dynamic content. In this example, the message is sent back to the user who
initially submitted the IT support request, which is stored in Dataverse. To
get their email address, you can use the Dataverse ‘Get a row by
ID’ action and connect it to the Users table.
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Canberra, Melbourne & Perth), we have extensive experience in delivering
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